Networks and Infrastructure VPN Service



VPN Network Service

The VPN Service provides a secure method to connect to the University campus network regardless of where you are connecting from (e.g. wireless/internet). The VPN Service is available to all staff with a valid University usercode.

Access to the service can also be provided for support, research and other non-standard useage. Requests for this form of access must be submitted via the Helpdesk.

Before using this service you must agree to the SHU IT Regulations.

In order to comply with with our ISP's Acceptable Use Policy and with legislation, the University will not permit the use of the VPN to unlawfully circumvent blocks on certain internet content in place in other countries.

Members of staff with a University supplied laptop (Windows Managed Desktop) will already have the AnyConnect VPN Client installed. If the old client is still installed on your laptop, this will be automatically updated soon.



What you will need before connecting



When to use the VPN Service

Connecting with SHU Managed Desktop

Installing the AnyConnect Secure Mobility VPN Client

How to connect

How to disconnect



Support for the VPN Service

Support for the service is provided via the University Helpdesk. Any installation or connection issues should be raise with the Helpdesk. Please include details of where you are connecting from, dates and times, and a full description of the issues including any error messages. Support is provided during standard working hours Monday through to Friday (9:00 – 17:00)

The Helpdesk can be contacted on 0114 225 3333 or by email: ithelp@shu.ac.uk